Refund policy
At LilBoxToy, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we will do our best to help.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase or your order number
To request a return, please contact us at:
Please do not return any item without contacting us first.
Non-Returnable Items
For hygiene, safety, or customization reasons, certain items may not be eligible for return, including:
- Personalized or customized products
- Items that have been used, damaged, or altered after delivery
- Items returned without original packaging
- Clearance or final-sale items, if clearly marked as final sale
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item and packaging
If the issue is verified, we may offer a replacement, partial refund, or full refund depending on the situation.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method.
Please allow several business days for your bank, card issuer, or payment provider to process the refund.
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, LilBoxToy will cover reasonable return shipping costs when applicable.
If the return is due to a change of mind, incorrect selection, or other customer-related reason, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at:
We will do our best to assist you before the order is processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process above.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.
Lost Packages
If tracking shows that your package is still in transit for an unusually long period, please contact us and we will assist you in contacting the carrier.
If tracking shows the package as delivered but you cannot locate it, please first check with household members, neighbors, and the local delivery carrier.
Contact Us
If you have any questions about returns or refunds, please contact:
LilBoxToy
Email: wanjuchang2025@gmail.com