Shipping policy
At LilBoxToy, we do our best to process and ship your order as quickly as possible. Please review your shipping information carefully before placing your order.
Order Processing
Orders are typically processed within 3–6 business days. Orders are not processed on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping to the United States
Orders are shipped by air from Yiwu, China.
Estimated delivery time after shipment:
United States: approximately 11–18 business days
Please note that delivery estimates may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances outside our control.
Shipping Fees
We currently offer:
Free shipping on U.S. orders over $40 USD.
Shipping charges for orders below the free-shipping threshold will be displayed at checkout.
Order Confirmation & Tracking
After placing your order, you will receive an order confirmation email.
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
You may track your shipment using the tracking link provided in your shipping confirmation email.
Shipping Address Changes
Please make sure your shipping address is correct before completing your order.
If you need to change your shipping address, contact us as soon as possible at:
We will do our best to update your address before the order is shipped. Once an order has been handed over to the carrier, we may not be able to change the delivery address.
If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Delivery Issues
If tracking shows your package as delivered but you have not received it, please first check with household members, neighbors, and your local carrier.
If your package appears to be lost in transit, please contact us and we will assist you in contacting the shipping carrier.
Damaged Items
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number and clear photos of the damaged product and packaging so we can review the issue.
Unclaimed or Returned Packages
If a package is returned to us because it was unclaimed, refused, or could not be delivered due to incorrect shipping information, the customer may be responsible for additional reshipping costs.
International Shipping
We may offer shipping to selected countries outside the United States. Available destinations, shipping fees, and estimated delivery times will be shown at checkout.
International shipments may be subject to customs duties, taxes, or import fees depending on the destination country. These charges, where applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
LilBoxToy
📧 wanjuchang2025@gmail.com